Support & Help

How to use Enamio, what the app does with GST, BAS and tax planning records, and how to reach us directly.

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Install Guide

Using Enamio

What is the basic workflow?

Set up your business details, choose GST/BAS settings, add practices, then record income and expenses as statements and receipts arrive. The dashboard, BAS, tax planning and reports all flow from those records. Before tax or BAS time, review missing attachments, export summaries and verify the figures with your accountant or BAS agent.

What is the difference between SFA, IC and employee income?

A Service Facility Agreement (SFA) is used when you collect billings and pay the practice a service fee. Enamio treats the service fee GST as a GST credit and includes service fees in BAS purchases. Independent Contractor (IC) income is commission-style contractor income with its own configured GST treatment. Employee income records wages, PAYG withheld and super, and is excluded from BAS because Enamio does not treat wages as a GST supply.

How should I enter income?

Use the date paid for cash-basis BAS and financial-year tracking. If you use non-cash/accruals BAS, also enter the invoice or statement date so Enamio can use the earlier of invoice date and payment date. Use billing month to group records against practice statements. Attach the statement or remittance to the income entry where possible. Employee entries use gross wages, PAYG withheld and super fields instead of GST fields.

How should I enter expenses?

Business expenses feed profit and BAS GST credits. Personal work deductions feed tax-planning D items instead. Use business-use percentage when only part of a cost is work-related, and recurring rules for subscriptions or insurance. Attach receipts and tax invoices as you go.

Does Enamio lodge my BAS for me?

No. Enamio prepares BAS-support figures for G1, 1A, G10, 1B, net GST and any matching PAYG instalment. You still lodge through the ATO, myGov or your registered BAS agent. Use Draft, Lodged and Settled statuses as your own workflow markers after review, lodgement and payment or refund handling.

How does PAYG work in Enamio?

PAYG instalments are ATO income-tax prepayments. Enter the amount and frequency from your ATO activity statement or instalment notice. PAYG only appears in BAS when delivery is set to Activity statement and the instalment frequency matches the BAS period. Instalment notices are tracked separately.

What should I know about tax planning?

Tax Planning estimates an annual position from your Enamio records and personal tax profile. HELP and MLS use income-test style amounts, not just taxable income. PAYG credits include paid PAYG instalments, employee PAYG withheld and supported additional-income withholding. Treat the result as planning support and verify with your registered tax agent.

What can I give my accountant?

You can export BAS summaries, tax-planning summaries, profit-and-loss style reports, and ZIP packs with attached receipts and documents for the selected quarter or financial year. Review practice types, GST settings, missing attachments, personal deduction treatment and PAYG statuses before relying on exported figures.

Where is my data stored?

Enamio encrypts your app data and attachments in your browser before they are saved to your account. You can also create encrypted backup files from inside the app.

How do I back up my data?

Go to Settings -> Data -> Backup & Restore and click Create Backup. Enamio saves an encrypted .enamio file wherever you choose. Keep the backup PIN safe, because there is no way to recover a backup without it.

Can I use Enamio on more than one device?

Yes. Open Enamio in a supported browser on your laptop or phone, then sign in with the same email. Your access follows your account.

How do I manage billing?

Open Enamio, go to Settings, then use Account & Plan to choose a plan or manage billing. To cancel a subscription, email support@enamio.au; your access stays active until the end of the period you have paid for.

Official tax and BAS references

These ATO pages are useful for checking the concepts behind Enamio's GST, BAS and PAYG wording. Enamio does not provide tax advice.

Still need help?

Email us — we usually reply within a business day.

support@enamio.au