Answers to common questions, plus how to reach us directly.
All Enamio data is stored locally on your Mac at ~/Library/Application Support/Enamio. Nothing is uploaded to the cloud.
Copy the data.json file from ~/Library/Application Support/Enamio somewhere safe (iCloud Drive, Time Machine, Dropbox). To restore, put the file back.
A license is tied to one Mac. If you're replacing a machine, email us at support@enamio.com and we'll move your license across.
No — Enamio prepares the numbers for each ATO field (G1, 1A, G10, 1B) and you lodge through the ATO portal or via your accountant. This keeps you in control and avoids any ATO integration complexity.
A Service Facility Agreement (SFA) means the practice bills patients and then pays you a fee; you're the dentist, they're your service provider. An Independent Contractor (IC) arrangement means you invoice the practice directly. They have different GST treatments — Enamio handles both.
After purchase, your key is emailed to you. Open Enamio, paste the key into the activation screen, and you're done.
The first time you open Enamio, right-click the app in Applications and choose "Open". macOS will then let you bypass Gatekeeper. You only need to do this once.
Email support@enamio.com and we'll cancel immediately. Your license stays active until the end of the period you've paid for.