Support & Help

Set up your business details, choose GST/BAS settings, add practices, then record income and expenses as statements and receipts arrive. The dashboard, BAS, tax planning and reports all flow from those records. Before tax or BAS time, review missing attachments, export summaries and verify the figures with your accountant or BAS agent.

A Service Facility Agreement (SFA) is used when you collect billings and pay the practice a service fee. Enamio treats the service fee GST as a GST credit and includes service fees in BAS purchases. Independent Contractor (IC) income is commission-style contractor income with its own configured GST treatment. Employee income records wages, PAYG withheld and super, and is excluded from BAS because Enamio does not treat wages as a GST supply.

Use the date paid for cash-basis BAS and financial-year tracking. If you use non-cash/accruals BAS, also enter the invoice or statement date so Enamio can use the earlier of invoice date and payment date. Use billing month to group records against practice statements. Attach the statement or remittance to the income entry where possible. Employee entries use gross wages, PAYG withheld and super fields instead of GST fields.

Business expenses feed profit and BAS GST credits. Personal work deductions feed tax-planning D items instead. Use business-use percentage when only part of a cost is work-related, and recurring rules for subscriptions or insurance. Attach receipts and tax invoices as you go.

No. Enamio prepares BAS-support figures for G1, 1A, G10, 1B, net GST and any matching PAYG instalment. You still lodge through the ATO, myGov or your registered BAS agent. Use Draft, Lodged and Settled statuses as your own workflow markers after review, lodgement and payment or refund handling.

PAYG instalments are ATO income-tax prepayments. Enter the amount and frequency from your ATO activity statement or instalment notice. PAYG only appears in BAS when delivery is set to Activity statement and the instalment frequency matches the BAS period. Instalment notices are tracked separately.

Tax Planning estimates an annual position from your Enamio records and personal tax profile. HELP and MLS use income-test style amounts, not just taxable income. PAYG credits include paid PAYG instalments, employee PAYG withheld and supported additional-income withholding. Treat the result as planning support and verify with your registered tax agent.

You can export BAS summaries, tax-planning summaries, profit-and-loss style reports, and ZIP packs with attached receipts and documents for the selected quarter or financial year. Review practice types, GST settings, missing attachments, personal deduction treatment and PAYG statuses before relying on exported figures.

All Enamio data is stored locally on your Mac at ~/Library/Application Support/Enamio. Your app data and attachments are encrypted locally and nothing is uploaded to a cloud accounting database operated by Enamio.

Go to Settings -> Data -> Backup & Restore and click Create Backup. Enamio saves an encrypted .enamio file wherever you choose. Keep the backup PIN safe, because there is no way to recover a backup without it.

Yes. A standard license can be activated on up to two Macs at the same time. If you are replacing a machine or need to free an activation, visit the License Portal, sign in with your email, and deactivate the old Mac.

After purchase, your key is emailed to you. Open Enamio and paste the key into the activation screen. If you have lost your key, use the License Portal. To cancel a subscription, email support@enamio.au; your license stays active until the end of the period you have paid for.