How Enamio handles app data, licensing information, payments and support requests.
Last updated: 2 May 2026
Enamio is designed as a private Mac app. Your accounting records, attachments and backups are stored locally on your Mac, not in a cloud accounting database operated by Enamio.
The desktop app stores the financial records you enter, including practices, income, expenses, BAS information, tax estimate settings, receipts, documents and backups. App data and attachments are encrypted locally. Backup files are also encrypted and can only be restored with the backup PIN you set.
We may receive your email address, license key, subscription plan, payment status, activated device identifiers, support emails, and basic website or Worker request information needed to provide licensing, downloads, support and fraud prevention.
Payments are processed by Stripe. Enamio does not store your full card details. Stripe may process payment information according to its own privacy and security practices.
The Enamio licensing Worker checks license status, trial status and activated devices. The download page may request release information from GitHub so the latest installer links can be shown.
If you email support, we use the information you provide to respond and resolve the issue. We cannot access your local Enamio records, attachments or backup contents unless you choose to send them to us. Please avoid sending sensitive financial documents unless they are necessary for support.
We do not sell your personal information. We share information only with service providers required to operate Enamio, such as Stripe for payments, Cloudflare for hosting and licensing infrastructure, GitHub for release downloads, and email providers for transactional or support email.
Local app data remains on your Mac until you delete it. Licensing and support records are kept for as long as needed to provide the service, meet legal obligations, resolve disputes and maintain accurate business records.
You can request access, correction or deletion of personal information associated with your license by emailing support@enamio.au. Some records may need to be retained where required for legal, accounting or security reasons.
Questions about privacy can be sent to support@enamio.au.